GINSU GRAPHICS LLC TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES

The customer agrees to make full payment prior to the release of the vehicle or products. The vehicle or products will not be released until full payment has been processed accordingly.

We will not start your project or lock in an installation date until a deposit is made. Your deposit serves as confirmation of the agreed installation dates. We do not lock in installation dates if a deposit is not made; therefore, your agreed installation date may change at any time until the deposit is received.

Any invoice not paid at the time of delivery is considered past due, and the customer is responsible for all collection fees, including but not limited to attorney fees and court costs for unpaid balances, at the interest rate of 18% per annum.

This is not an expectation contract, and we are not responsible for buyer’s remorse. By accepting the vehicle or product, you are accepting the job as complete and satisfactory. You are responsible for inspecting the product and/or vehicle upon receipt.

The customer shall identify to Ginsu Graphics LLC in writing any dispute concerning an invoice within ten (10) days of the invoice date. If disputes are not identified in writing within this ten-day period, the customer accepts the job and invoice as complete and satisfactory.

Customer must contact Ginsu Graphics LLC regarding any disputed work accompanied by a written explanation. After investigation, if an error is found on our behalf, we will make appropriate corrections.

PAYMENT TERMS

We cannot start your project, create mock-ups, or confirm installation dates until payment is made.

The customer or assigned agent completing the Customer Information Sheet agrees they are the responsible party for payment of requested services. The customer or assigned agent agrees to make full payment prior to vehicle release and agrees to be responsible for all collection fees including attorney fees and court costs for unpaid balances at the interest rate of 18% per annum.

All materials for the customer’s project are required to be paid 100% prior to ordering before work will be performed. Ordered materials are non-refundable. If the customer chooses not to proceed with installation, there will be a 25% restocking fee in addition to the material cost already incurred.

WE DO NOT ACCEPT CHECKS unless they are certified funds and pre-approved in writing by Ginsu Graphics LLC.

A fee of $35.00 will be charged for any returned checks in addition to the amount due. If paying by check, we will not start or schedule your project until the check has fully cleared.

We do not accept credit card payments over the phone.

Any requested changes to the description of services must be submitted in writing. Additional charges incurred due to changes will be billed accordingly.

The customer will pay the remaining balance, including any additional costs or fees, upon completion of the project and prior to release of the vehicle.

Customers have 24 hours to cancel or change an installation appointment date. Missing an installation appointment will result in an additional $40.00 charge.

RETURNS

A 50% deposit is non-refundable.

Vinyl material is non-returnable once installed per the customer’s request. All graphic artwork and ordered vinyl materials must be paid in full prior to ordering.

If the project is canceled or the customer no longer wants the product for any reason, the 50% deposit remains non-refundable. Specialty vinyl orders may also incur an additional 25% restocking fee.

Once vinyl is installed, all sales are final and no refunds will be issued.

If an issue arises, the customer must submit their complaint in writing and give Ginsu Graphics LLC the opportunity to inspect and resolve the issue prior to initiating legal action.

Since all wrap installations are customized to customer specifications, Ginsu Graphics LLC must be given the opportunity to address any issues, including removal and reinstallation time (if deemed necessary by Ginsu Graphics LLC), before the customer initiates credit card chargebacks or check cancellations.

SINCE ALL INSTALLATIONS ARE CUSTOMIZED TO CUSTOMER SPECIFICATIONS, ONCE THE VINYL IS INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.

CONTENT

We reserve the right to refuse service to any customer for any reason.

VEHICLE CONDITION DISCLAIMER

WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE VEHICLE’S PAINT SURFACE PRIOR TO VINYL INSTALLATION.

If installed on trailers with caulking, re-caulking may be necessary since vinyl will not adhere properly to caulking.

VEHICLE WALK-THRU

Wash the vehicle using ONLY soap and water before drop-off.

Although we prep and clean the vehicle prior to installation, wax and other chemicals can prevent proper adhesion of the vinyl. DO NOT wax or clay bar the vehicle before installation. Wax residue or chemicals may cause bubbles and improper curing.

Ginsu Graphics LLC will not be held liable for vinyl that fails to adhere or cure properly due to wax or chemicals applied prior to installation.

There will be an additional $20.00 charge if we are required to wash the vehicle.

There will be an additional charge of $60.00 per hour for removing vehicle emblems, mirrors, door handles, and/or existing vinyl.

Ginsu Graphics LLC is not liable for damage resulting from requested removal of vehicle parts.

INSTALLATIONS

Vinyl material is a pliable plastic material and while every effort is made to create a seamless appearance, curves, bumps, rivets, moldings, and deep channels may prevent perfect conformity.

In some cases, relief cuts or patches may be necessary.

Stretching vinyl may result in shrinkage as it returns toward its original dimensions. Minor lifting or tenting may occur and can be addressed during the 90-day warranty period if necessary.

All vinyl should be applied to a “like new” vehicle finish for best results. There must be an excellent bond between the paint finish and the vehicle substrate.

Rust, bubbling, caulking, scratches, dents, and other imperfections will remain visible through the film and may cause premature failure.

Areas repaired with body filler must be sanded, epoxy primed, and refinished with OEM paint or clear coat.

Any recently painted surfaces must cure for a minimum of 30 days prior to vinyl installation.

3RD PARTY INSTALLATIONS

We are responsible only for installation labor.

Wrap vinyl should be 3M, Avery, or another high-quality air-release wrap vinyl.

We are not liable for:

• Vinyl material defects

• Print defects

• Missing print materials

• Vehicle paint condition

All vinyl must be installed on a “like new” surface for best results.

Installers use heat guns and sharp razors during installation. Even with experienced installers, there is some potential for minor nicks or scratches.

Ginsu Graphics LLC will not be held liable for such minor occurrences.

ONCE INSTALLED, VINYL MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET.

Installation timelines are estimates only and may vary based on:

• Film type

• Cure time

• Installation area complexity

• Vehicle size

• Unforeseen circumstances

We reserve the right to modify installation timelines at any time.

WARRANTY AND MATERIALS

All materials are installed per customer request.

Ginsu Graphics LLC is the installer, not the manufacturer, of the products used. All manufacturer warranties must be handled through the respective manufacturer.

For warranty details, customers should refer directly to the manufacturer’s documentation or website.

Damage caused by the customer or third parties is not covered under warranty.

Although manufacturers may rate vinyl longevity at 5–10 years, actual vehicle wrap lifespan is typically 3–5 years depending on maintenance and exposure.

No warranties apply to:

• Chrome

• Plastic

• Caulking

• Non-factory paint finishes

AFTER CARE

We recommend HAND WASHING ONLY for the first week and thereafter whenever possible.

Keep the vehicle out of direct sunlight for the first 2–3 days after installation.

DO NOT:

• Pressure wash within the first 30 days

• Use machine car washes

• Wax the vinyl

• Clay bar the vinyl

After 30 days, pressure washing should remain at least 3–4 feet away from the vinyl at all times.

Use only vinyl-safe cleaning products such as mild soap and water.

Avoid harsh chemicals and abrasive cloths or drying towels.

Waxing or clay barring may cause yellowing and cracking.

UPKEEP

Wraps require approximately 30 days to fully cure.

The installation warranty covers minor lifting and bubbling for 90 days from the date the wrapped vehicle leaves our shop.

Proper maintenance is the responsibility of the customer.

VEHICLE STORAGE FEES

Vehicles left beyond the authorized pickup date will incur a storage fee of $35.00 per day, per occupied space, until paid for and picked up.

The “authorized pickup date” is defined as the date the customer is notified that the vehicle is ready.

CHANGES / CORRECTIONS / ERRORS

Customers are responsible for providing correct information and high-quality artwork.

If artwork is supplied by the customer, Ginsu Graphics LLC is not responsible for artwork quality or errors.

Once artwork is approved, any additional changes before or after production will incur additional charges based on reprint size and design labor required.

We reserve the right to correct inaccuracies, omissions, descriptions, pricing, and production information at any time without notice.

PRINT, DESIGN, AND PRODUCTION

(50% Deposit is non-refundable if the customer cancels for any reason.)

Customers are responsible for providing high-quality logos and accurate information.

LOGO RECREATION: $85.00 per hour.

When design is included in the quoted price:

• Includes up to 3 hours of design time

• Includes up to 2 mock-ups

After 3 hours, additional design time is billed at $85.00 per hour.

Additional purchased graphics will incur extra charges.

Excessive revisions or artwork corrections are billed at the shop rate of $85.00 per hour.

Approved mock-ups are artistic renderings only.

Ginsu Graphics LLC reserves the right to slightly modify measurements or placements to accommodate production and installation requirements.

Colors displayed on computer proofs may vary slightly from actual printed material.

Reprints will incur additional charges.

Templates are approximate representations only and may not perfectly match actual vehicle dimensions.

When color matching, there is NO guarantee that an exact color match can be achieved. Customers are responsible for requesting printed color samples prior to production.

Reprints and multiple print runs may vary slightly in shade due to humidity and temperature changes.

Once artwork is approved and production begins, ABSOLUTELY NO CHANGES may be made without additional charges for corrections and reprints.

PRINTED WRAPS — WHAT TO EXPECT

• Door handles may not be wrapped

• Bumpers on vans, buses, and large vehicles may not be wrapped

• Wheel wells may not be wrapped

• Running boards may not be wrapped

• Severe channels may remain uncovered to prevent lifting or bubbling

• Seams and overlaps may exist

• Vinyl may lift in difficult areas

• Minor bubbles or wrinkles may occur

• Final printed colors may vary slightly from proofs

• Reprints may vary slightly in color shade

• Templates are approximations only

REMOVAL

Vehicle wraps typically last 3–5 years depending on maintenance.

Professional wrap removal is billed at $85.00 per hour.

All removal estimates are estimates only and final pricing may vary based on:

• Exposure

• Wrap age

• Condition

• Labor required

Ginsu Graphics LLC is not responsible for paint or body condition during or after vinyl removal.

ADDITIONAL INFORMATION

• Windows with perforated graphics or view-through film should not be rolled down.

• We recommend replacing horizontal surfaces (hoods, trunks, bumpers) every 1–2 years.

• Remove all personal items prior to vehicle drop-off.

• Ginsu Graphics LLC IS NOT RESPONSIBLE FOR PROPERTY LOSS.

• There is a 90-day warranty on lifts and bubbles.

SERVING LEE COUNTY SINCE 1999